Suzhou Kotler Precision Machinery Co.,Ltd

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FAQ

Q: Are you a factory or trading company?

A: A factory

Q: Where is your factory located? How can I visit there?

A: Our factory is located in Suzhou city, Jiangsu Province, China. you can fly to Shanghai Airport directly. we will pick you up when you arrive in the airport; All our clients, from domestic or abroad, are warmly welcome to visit us!

Q: What makes you different with others?

A: 1) Our Excellent Service
For a quick, no hassle quote just send email to us. We promise to reply with a price within 24 hours - sometimes even within one hour.
2) Our quick manufacturing time
For Normal orders, we will promise to produce within 30 working days. As a manufacturer, we can ensure the delivery time according to the formal contract.

Q: How about the delivery time?

A: This depends on the product, typically standard products are delivered within 30 days.

Q: What is the term of payment?

A: We will confirm you payment terms while in quotation, such as FOB, CIF, etc. The details (T/T or L/C) according to the formal contract.

Q: May I know the status of my order?

A: Yes, we will send you information and photos at different production stage of your order. You will get the latest information in time.